Privacy Policy

Introduction

Cortexia is committed to protecting the privacy and personal information of individuals who interact with our services. This Privacy Policy explains how we collect, use, store, and protect personal data in connection with our artificial intelligence consulting, training, and implementation services.

This policy applies to information collected through our website, during workshops, throughout consulting engagements, and via other interactions with Cortexia. By using our services, you consent to the data practices described in this policy.

Information We Collect

Personal Information

We collect personal information that you provide directly when you:

• Submit inquiries through our contact form
• Register for workshops or training programs
• Engage us for consulting or implementation services
• Communicate with us via email or phone
• Subscribe to updates or newsletters

This information typically includes your name, email address, phone number, company name, job title, and any other details you choose to provide in communications or service requests.

Technical Information

When you visit our website, we automatically collect certain technical information including IP address, browser type, device information, operating system, referring URLs, and pages visited. This data helps us understand website usage patterns and improve user experience.

Client Project Data

During consulting engagements, we may access client data necessary for project delivery. This is handled according to separate data processing agreements and confidentiality commitments specific to each engagement.

How We Use Your Information

We use collected information for the following purposes:

• Service Delivery: To provide requested services, communicate about projects, and fulfill contractual obligations
• Communication: To respond to inquiries, send workshop materials, provide project updates, and share relevant information
• Administration: To manage workshop registrations, maintain client records, and handle billing
• Improvement: To analyze website usage, understand client needs, and enhance our service offerings
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Marketing: To send information about our services, with your consent where required

Legal Basis for Processing

We process personal information based on:

• Consent: When you voluntarily provide information or agree to receive communications
• Contract: When processing is necessary to fulfill our services to you
• Legitimate Interest: When we have a legitimate business need to process your data, provided this does not override your privacy rights
• Legal Obligation: When required to comply with applicable laws in Thailand

Data Sharing and Disclosure

We do not sell personal information to third parties. We may share information with:

• Service Providers: Trusted vendors who assist with website hosting, email delivery, payment processing, and other operational functions, under confidentiality agreements
• Professional Advisors: Legal, accounting, and business consultants when necessary for professional advice
• Legal Requirements: Government authorities or other parties when required by law or to protect our legal rights
• Business Transfers: In connection with any merger, sale, or transfer of company assets, subject to confidentiality protections

During consulting engagements, data sharing is governed by project-specific agreements that outline exactly what information may be accessed and for what purposes.

Data Security

We implement appropriate technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure server infrastructure with encryption for data transmission
• Access controls limiting information to authorized personnel only
• Regular security assessments and updates to protection measures
• Confidentiality agreements with all team members and contractors
• Secure data handling procedures for client project work

While we strive to protect personal information, no method of transmission or storage is completely secure. We encourage you to also take steps to protect your information.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Specifically:

• Contact Information: Maintained while you remain interested in our services or as required for business records
• Workshop Records: Retained for administrative purposes and to provide future reference materials
• Project Data: Handled according to engagement agreements, typically with specific retention periods defined
• Financial Records: Kept in accordance with Thai accounting and tax requirements
• Website Analytics: Aggregated data retained indefinitely; individual visitor data retained for limited periods

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience and gather analytics. For detailed information about our cookie usage and your choices, please see our Cookie Policy.

Your Privacy Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

• Access: Request information about the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal obligations
• Objection: Object to certain types of processing of your information
• Restriction: Request restriction of processing in certain circumstances
• Data Portability: Receive your personal data in a structured, machine-readable format
• Withdraw Consent: Where processing is based on consent, withdraw that consent at any time

To exercise these rights, please contact us at [email protected]. We will respond to valid requests within the timeframes required by applicable law.

International Data Transfers

Our primary operations are based in Thailand. If we transfer personal information to countries outside Thailand, we ensure appropriate safeguards are in place to protect your information in accordance with this policy and applicable data protection laws.

Children's Privacy

Our services are directed to businesses and professionals. We do not knowingly collect personal information from individuals under 18 years of age. If we become aware that we have collected such information, we will take steps to delete it promptly.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. We will notify you of material changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

Contact Information

For questions about this Privacy Policy, to exercise your privacy rights, or to raise concerns about how we handle your personal information, please contact us: