Terms & Conditions

Effective Date: January 15, 2026

Last Updated: January 15, 2026

1. Definitions

In these Terms and Conditions, the following definitions apply:

2. Acceptance of Terms

By accessing our website, engaging our services, or participating in our programs, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with these terms, please do not use our services.

These terms apply to all visitors, workshop participants, consulting clients, and others who access or use our services. You represent that you are at least 18 years old and have the legal capacity to enter into this agreement.

3. Services Description

Cortexia provides artificial intelligence consulting, implementation, and training services including:

Specific scope, deliverables, timelines, and pricing are defined in service-specific agreements or statements of work that supplement these general terms.

4. Service Engagement

4.1 Workshop Registration

Workshop participants must register and pay applicable fees before attending. Registration is complete upon payment confirmation. We reserve the right to cancel workshops due to insufficient enrollment or other circumstances, with full refunds provided in such cases.

4.2 Consulting Engagements

Consulting and implementation projects require a signed statement of work defining scope, deliverables, timeline, and fees. Both parties must agree to these terms before work commences. Changes to scope require written agreement and may adjust timeline and fees accordingly.

4.3 Service Modifications

We may modify or discontinue services with reasonable notice. Existing engagements will be honored according to their original terms, though we may need to adjust delivery methods in exceptional circumstances.

5. Payment Terms

5.1 Fees and Currency

All fees are stated in Thai Baht (฿) unless otherwise specified. Prices are subject to change, though confirmed engagements honor the agreed-upon pricing.

5.2 Payment Schedule

Workshop fees are due upon registration. For consulting engagements, payment terms are defined in the statement of work, typically following milestone completion or monthly billing cycles.

5.3 Late Payment

Late payments may incur interest charges and may pause service delivery until payment is received. Continued non-payment may result in engagement termination.

5.4 Refund Policy

Workshop cancellations more than 14 days before the start date receive full refunds. Cancellations within 14 days receive 50% refunds. Consulting engagement refunds are handled according to project-specific agreements. We provide refunds if we cancel services.

6. Intellectual Property

6.1 Cortexia's Rights

All content on our website, including text, graphics, logos, and materials provided during services, remains the intellectual property of Cortexia or our licensors. You may not reproduce, distribute, or create derivative works without our written permission.

6.2 Work Product

Deliverables created specifically for your engagement (custom models, implementations, documentation) become your property upon full payment, unless otherwise specified in the engagement agreement. We retain rights to general methodologies, frameworks, and knowledge gained during engagements.

6.3 Client Data

You retain all rights to your data. We use client data only as necessary to deliver agreed services and according to confidentiality agreements. We do not use client data to train models for other clients without explicit permission.

7. Confidentiality

Both parties agree to maintain confidentiality of proprietary information shared during engagements. This includes technical approaches, business information, and client data. Confidentiality obligations extend beyond engagement completion.

Exceptions include information that is publicly available, independently developed, or required to be disclosed by law. Specific confidentiality terms may be detailed in separate non-disclosure agreements.

8. Warranties and Disclaimers

8.1 Service Warranties

We warrant that services will be performed with reasonable care and skill consistent with industry standards. We do not warrant specific outcomes or results, as AI implementations depend on many factors including data quality, organizational context, and external variables.

8.2 Disclaimers

Our services are provided "as is" without warranties of any kind, express or implied. We specifically disclaim warranties of merchantability, fitness for particular purpose, and non-infringement to the fullest extent permitted by law.

We do not guarantee that implementations will be error-free, uninterrupted, or meet specific performance benchmarks unless explicitly stated in writing. Machine learning models have inherent limitations and uncertainties that we help clients understand and manage.

9. Limitation of Liability

To the maximum extent permitted by Thai law, Cortexia's total liability for any claims arising from our services shall not exceed the fees paid for the specific service giving rise to the claim.

We are not liable for indirect, incidental, consequential, or special damages including lost profits, lost data, or business interruption, even if advised of their possibility.

These limitations apply regardless of the theory of liability (contract, tort, negligence, or otherwise) and survive engagement termination.

10. Client Responsibilities

You agree to:

11. Termination

11.1 By Client

You may terminate workshop registration according to our refund policy. For consulting engagements, termination terms are specified in the statement of work, typically requiring written notice and payment for work completed to date.

11.2 By Cortexia

We may terminate services for non-payment, breach of terms, or if continuation becomes impractical. We provide reasonable notice except in cases of serious breach.

11.3 Effect of Termination

Upon termination, you must pay for services rendered to that point. Confidentiality obligations, intellectual property provisions, and limitation of liability survive termination.

12. Dispute Resolution

In the event of disputes, parties agree to first attempt resolution through good-faith negotiation. If negotiation fails within 30 days, disputes may be submitted to mediation before pursuing formal legal action.

These terms are governed by the laws of Thailand. Any legal proceedings shall be conducted in Thai courts with jurisdiction over Bangkok.

13. General Provisions

13.1 Entire Agreement

These Terms and Conditions, together with any service-specific agreements, constitute the entire agreement between parties and supersede all prior understandings.

13.2 Modifications

We may update these terms with notice on our website. Continued use of services after changes constitutes acceptance. Existing engagements continue under original terms unless mutually agreed otherwise.

13.3 Severability

If any provision is found invalid or unenforceable, the remaining provisions continue in full effect.

13.4 Waiver

Failure to enforce any provision does not constitute a waiver of that or any other provision.

13.5 Assignment

You may not assign your rights or obligations without our written consent. We may assign these terms in connection with business transfers or restructuring.

14. Contact Information

For questions about these Terms and Conditions or our services, please contact us:

Cortexia

156 Charoen Krung Road, Samphanthawong

Bangkok 10100, Thailand

Email: [email protected]

Phone: +66 88 517 3642